Inside St. Jude Children’s Research Hospital’s Intranet Rebuild And Rollout
A vibrant intranet platform can serve as a destination for employees to stay informed about the goings-on at their company and as a conduit for cultural bonding for far-flung teams. But far too often, the intranet is an afterthought for many employees, reduced to a repository for holiday announcements.
That’s why we’re highlighting St. Jude Children’s Research Hospital’s exemplary work for its award-winning intranet rebuild. The reworked platform dubbed “The Hub” won the Best Overall Intranet at the 2024 Ragan Employee Communication Awards. The new intranet allowed employees at St. Jude to more easily connect to their work and one another in a virtual setting.
Regaining leadership confidence with an intranet audit
With nearly 7,000 pages within its index and over a decade old, St. Jude intranet was aging, cluttered, and difficult to manage. This posed an opportunity to overhaul the intranet to serve the hospital’s employees.
“The intranet was no longer serving as the ’source of truth‘ that it needed to be at an institution doing the valuable work that we do,” said Tiffany Derrick, manager of internal communications at St. Jude. “Our clinicians and researchers don’t have the time to search through all of that noise to find the information they need: they needed it fast and they needed it to be accurate.”
