Mastering the Art of Meaningful Conversations with Charles Duhigg

Effective communication is more than just exchanging words—it’s about understanding, connection, and influence. In this episode of That Said with Michael Zeldin, Pulitzer Prize-winning journalist and best-selling author Charles Duhigg explores the science and strategy behind powerful conversations. Drawing from his latest book, Supercommunicators: How to Unlock the Secret Language of Connection, Duhigg breaks down the three types of conversations—practical, emotional, and social—and explains why recognizing these distinctions is crucial for communicators, leaders, and professionals alike.

Duhigg shares compelling insights into what makes a “super communicator” and how they navigate conversations with ease, fostering trust and clarity. He highlights the importance of asking deep questions, maintaining diverse social networks, and understanding the neurological aspects of communication—offering lessons backed by both research and real-world examples. Through stories like the trial of Leroy Reed and the Fast Friends procedure, he demonstrates how vulnerability, reciprocity, and emotional intelligence play a pivotal role in bridging gaps between people and resolving conflicts.

For communications professionals, this discussion is a masterclass in strategic engagement. From the way NASA identifies emotional intelligence in astronaut candidates to the hidden negotiations embedded in everyday conversations, Duhigg reveals the keys to building authentic, impactful relationships. Whether you’re leading a team, managing a crisis, or simply looking to enhance your interpersonal skills, the insights from this episode will help you communicate with greater effectiveness and intention.

About Our Guest

Charles Duhigg is a Pulitzer Prize-winning journalist and best-selling author known for his insights into human behavior, productivity, and communication. A writer for The New Yorker and former New York Times reporter, he has authored three acclaimed books: The Power of Habit, Smarter Faster Better, and Supercommunicators.

In 2013, he won the Pulitzer Prize for Explanatory Reporting as the lead writer on a New York Times series examining Apple’s business practices. His work explores the science behind success, performance, and connection, influencing individuals and organizations worldwide.

Born in New Mexico in 1974, Duhigg earned a degree from Yale University and an MBA from Harvard Business School. His research and storytelling continue to shape conversations on behavior and decision-making.