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The Pitfalls of AI in Customer Service
The rise of artificial intelligence (AI) and automated systems in customer support processes has led to a stark absence of human beings in the service industry.
How To Improve Your Customer Satisfaction Surveys
As a business leader, you must ensure that your company isn’t only influenced from within. Diverse data provides you with more valuable insights. This is where utilizing customer satisfaction surveys can make a difference.
How Businesses Can Prioritize Customer Satisfaction
If you want your company to succeed, then customer satisfaction is the key. These days, customers are more opinionated than ever, and they can bring a business down with a single review.