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The Pitfalls of AI in Customer Service
The rise of artificial intelligence (AI) and automated systems in customer support processes has led to a stark absence of human beings in the service industry.
Rethinking AI in Customer Service While Balancing Efficiency with Empathy
The rise of artificial intelligence (AI) and automated systems in customer support processes has led to a stark absence of human beings in the service industry.
The Greatest PR Stunts of All-time
Numerous public relations gimmicks have earned a place in history as some of the best and most enduring ever.