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Rethinking AI in Customer Service While Balancing Efficiency with Empathy
The rise of artificial intelligence (AI) and automated systems in customer support processes has led to a stark absence of human beings in the service industry.
Fareed Zakaria Discusses His New Book on Historical Revolutions and Their Impact on Today's World
Join Michael in his conversation with Fareed Zakaria, host of CNN's "Fareed Zakaria GPS" and a Peabody Award winner, about the pivotal revolutions, movements, and ideas that have shaped our world.