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The Pitfalls of AI in Customer Service
The rise of artificial intelligence (AI) and automated systems in customer support processes has led to a stark absence of human beings in the service industry.
Rethinking AI in Customer Service While Balancing Efficiency with Empathy
The rise of artificial intelligence (AI) and automated systems in customer support processes has led to a stark absence of human beings in the service industry.
The Impact Of Sustainability On The Customer Relations Of The Millennials and Zoomers
Creating a clear and identifiable company image for consumers is of utmost importance. A clean company image will have a more significant impact than companies might think.
Why Customers Leave Your Business and How to Deal With It
While there are many reasons for customers to part ways with a company, one of the most common is when expectations are not met and communication breaks down.
How B2B Companies Can Appeal to More Customers
In today's market, B2B companies need to do more than provide quality products and services.