Voice over internet protocol (VoIP) is a powerful communication alternative to traditional phone lines. In fact, businesses can save an average of 32 call minutes every day with VoIP, as well as save between 30% and 50% in total expenses on average. And, since VoIP is software-based, it can also work with software systems to facilitate multiple communications channels, most notably, Unified Communications-as-a-Service (UCaas) — a new type of VoIP-based business communications software. Not only does UCaaS offer advanced voice calling features, but it also facilitates a host of business communications, including text messaging, video chat, and screen sharing.